1. Agreement to Terms
By accessing or using this website at theeastlane.com (the “Website”) and/or placing an order through the Website, you agree to be bound by these Terms & Conditions (the “Terms”). If you do not agree with any part of these Terms, you must not use the Website or place any order.
2. Definitions
“Company”, “we”, “us” and “our” refer to The East Lane, its affiliates and/or its authorised agents.
“You”, “your” and “customer” refer to you, the person using the Website and/or placing an order.
“Goods” means any products listed or sold via the Website.
3. Age and Legal Capacity
You represent and warrant that you are at least 18 years of age or legally capable of entering into binding contracts in your jurisdiction. If you are under 18, you must obtain prior parental or guardian consent to use this Website and place orders.
4. Account, Password & Security
If you create an account with us, you are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account or any other security breach.
5. Orders & Acceptance
All orders placed through the Website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason at our sole discretion (for example: if a product is out of stock, there is a pricing error, or suspected fraud).
The display of any goods on the Website does not guarantee that the goods will be available.
You warrant that any information you provide when placing an order (including billing and shipping information) is complete, accurate and true.
6. Pricing & Payment
Prices shown on the Website are in Pakistani Rupees (PKR) (unless otherwise stated), exclusive of shipping, delivery and applicable taxes unless stated otherwise.
We reserve the right to change prices at any time without prior notice, but changes will not affect any order you have already placed and we have accepted.
You must pay in full at the time of placing your order. We accept the payment methods displayed on the Website at checkout.
7. Shipping & Delivery
We will dispatch your order in accordance with our Shipping Policy.
Delivery times may vary depending on your location and other factors beyond our control. We do not guarantee a specific delivery date.
You are responsible for any customs duties, taxes, or charges levied by your country for importing goods.
8. Refunds, Returns & Exchanges
Our Refund & Exchange Policy governs the terms for returns, exchanges, and refunds. For example, items must be returned in their original packaging with tags intact and must not have been used or washed. Variations in colour or texture are not considered valid grounds for exchange.
We strictly follow a No Refund Policy for cash or credit refunds. Exchanges may be offered in accordance with our policy.
You must submit a request for exchange or return within the time period specified in our policy (for example, within 48 hours of delivery) and return the item at your own cost.
9. Intellectual Property & Website Content
All content on the Website (including text, graphics, logos, images, icons, product descriptions, and software) is the property of The East Lane or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Website for your personal, non-commercial use only. You may not reproduce, distribute, or exploit any content from the Website without our prior written consent.
10. User Conduct
When using the Website, you agree that you will not:
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Violate any applicable law or regulation;
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Upload or transmit any harmful, unlawful, or offensive content;
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Interfere with the security or functioning of the Website;
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Use any automated means (including bots or scrapers) to access or extract data from the Website without our authorisation.
11. Limitation of Liability
To the maximum extent permitted under applicable law, The East Lane shall not be liable for any indirect, special, incidental, consequential, or punitive damages arising out of or related to the Website or your use thereof, including but not limited to loss of profit, revenue, data, business, or goodwill.
Our total liability to you for any claim arising from or connected with these Terms or your use of the Website shall not exceed the amount you paid for the goods related to the claim.
12. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Pakistan. Any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.
13. Amendments
We reserve the right to modify, update, or replace any part of these Terms at any time at our sole discretion. You should review these Terms periodically for changes. Continued use of the Website following any updates constitutes acceptance of those changes.
14. Severability
If any provision of these Terms is found to be invalid or unenforceable by a competent authority, such provision shall be severed, and the remaining provisions shall continue in full force and effect.
15. Entire Agreement
These Terms and any documents expressly referred to herein (including the Shipping Policy, Refund & Exchange Policy, and Privacy Policy) constitute the entire agreement between you and The East Lane regarding your use of the Website and supersede all prior agreements, understandings, or representations.
16. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us:
The East Lane
Address: [Your Business Address]
Phone: [Your Phone Number]
Email: [Your Email Address]