The East Lane is eager to assist its customers wherever required in order to meet their expectations. We allow our customers to exchange purchased items subject to the following conditions:
• The item is in its original packaging and the tag is intact.
• It has no emits, odors, perfume scents, stains, or anything that suggests the item has been used or washed.
• The company's decisions regarding claims and exchanges will be considered final.
• Due to differences in color monitors/screens and lighting used during photo shoots, the exact color or texture of the final item may slightly vary from what is seen on screen; therefore, products cannot be exchanged for this reason.
• A purchased item may only be exchanged once.
• Exchanges can only be entertained within the same category, subject to the availability of sizes and stock.
• Return shipping and associated costs are the responsibility of the customer.
Exchange Procedure
Please submit your request for exchange (via WhatsApp or Email) within 48 working hours of delivery of the purchased item.
• Our customer service agent will confirm whether you are eligible to exchange your purchase and will provide you with an Exchange Reference Number. The article will still be subject to physical inspection upon receipt back at The East Lane.
• Please courier your item (along with the original receipt and Exchange Reference Number) to The East Lane.
• We are unable to assume liability for damage or loss during transport, so please ensure that the item is packaged in its original packaging and sent through a reputable courier company.
• Upon receipt at The East Lane, the returned item will be inspected to ensure its condition is the same as when it was delivered. You will then be notified regarding the dispatch of your exchange item, along with any additional amount payable (if applicable).
• The customer will be responsible for bearing the transportation costs involved in the exchange.
All claims will be entertained within 14 days from the date the request is received.
The East Lane strictly follows a No Refund Policy. The option of cashback is not available. The Exchange Policy will be applicable once the customer has placed the order and has received the parcel, or the payment has been processed.
If you have any questions or concerns regarding our Exchange Policy, please do not hesitate to contact us at theastlane@gmail.com